Responsible Play for Stake India

1. Overview

While gaming is a form of entertainment for most, some users may experience negative consequences if they lose control. At Stake India, we aim to create a responsible environment by encouraging safe gaming practices and establishing safeguards for those who may be vulnerable.

2. Customer Care Principles

Stake India is committed to being an industry leader in responsible gaming by fostering a safe, secure platform for all customers. We provide various resources and tools, allowing users to keep control of their gaming habits while promoting awareness about responsible gameplay.

3. Minors

To ensure a secure and suitable environment, Stake India strictly prohibits users under the age of 18 from accessing or using its services. Our site and services are designed exclusively for those who are 18 years or older, and we take firm measures to prevent minors from registering on our platform. If you are below 18, please refrain from attempting to access Stake India.

4. Account Security and Filtering Options

Stake India encourages users to protect their accounts by enabling multi-factor authentication and using filtering software. This is particularly helpful if minors or other unauthorized individuals have access to devices used for gaming. Filtering tools and security features add a layer of protection, helping prevent unauthorized account access.

If you have questions regarding the available filtering or security options, please contact our support team for assistance.

5. Access to Support and Assistance

For users seeking assistance or guidance, our support team is available via email and live chat. We can provide information on relevant organizations and helplines in India that offer additional support for responsible gaming.

6. Taking a Break (Break-in-Play)

Stake India offers a “Break-in-Play” feature for users who wish to take a temporary break from gaming. This feature allows users to set breaks of varying lengths:

• 24 hours
• 48 hours
• 7 days
• 30 days
• 2 months
• 3 months

During the chosen break period, users can still access their accounts and make withdrawals but will be restricted from gaming, claiming bonuses, or participating in any gaming-related activities. Users cannot reactivate gaming features until the break period ends.

Please note: Stake India reserves the right to impose a Break-in-Play for users if it is deemed necessary to ensure responsible gaming.

7. Self-Exclusion

For users who believe gaming is impacting their personal well-being—whether emotionally, financially, or mentally—Stake India offers a self-exclusion option. Self-exclusion allows users to temporarily or indefinitely block access to their accounts. This measure is available in intervals such as:

• 6 months
• 1 year
• Indefinite (with a minimum of 6 months)

Once activated, self-exclusion prevents the user from logging in, playing games, or redeeming rewards. Additionally, users won’t receive any promotional material during this period. After the selected self-exclusion term, a formal request and assessment will be required to reactivate the account.

Stake India recommends users experiencing difficulties seek professional help and consider installing blocking software for gaming sites if needed.

8. Conditions During Self-Exclusion

During the self-exclusion period, the following conditions apply:

• Purchases and deposits will not be permitted
• All marketing materials and promotions will be paused
• Access to all gaming features, including public chat forums, will be restricted

9. Account Closure

Users can close their Stake India account at any time upon request. Requests for account closure can be made through customer support channels, and once closed, accounts remain deactivated indefinitely unless reactivation is requested.

Reactivation Process

For account reactivation, users must submit a formal written request via chat or email. A minimum waiting period of 24 hours applies after closure, and the account is reactivated only after passing internal security checks. Stake India reserves the right to deny reactivation requests if deemed necessary to ensure responsible gaming practices.

Stake India’s Commitment to Responsible Play

Our responsible gaming policy reflects our dedication to providing a safe, controlled environment for all users. We encourage customers to use the tools available to manage their gaming activity and support them in making responsible choices. For additional information or support, users can contact us at [email protected].